Responsible Gaming at
ek 999 — Play Smart, Stay Safe
ek 999 is committed to providing a safe, fair, and enjoyable gaming environment for all Players in Bangladesh. Our responsible gaming framework gives you full control over how you play — with practical tools, honest guidance, and a support team that genuinely cares about your wellbeing.
Six Pillars of Safe Play at ek 999
Responsible gaming is not an afterthought at ek 999 — it is built into the foundation of how we operate. Here are the six core commitments that guide our approach to Player welfare.
Every new ek 999 account is subject to mandatory age and identity verification. We will not permit anyone under the age of 18 to register or play on our platform — no exceptions.
You can set daily, weekly, or monthly deposit limits directly from your ek 999 account settings. Once set, limits take effect immediately and can only be raised after a mandatory cooling-off period.
Lose track of time? ek 999 allows you to set session time alerts that notify you after a defined period of play. Taking regular breaks is one of the simplest ways to maintain a healthy gaming habit.
If you feel you need a longer break, ek 999 offers self-exclusion periods ranging from 30 days to permanent closure. During exclusion, your account is locked and you will not receive any promotional communications.
ek 999 provides in-session reality check prompts that display your current session duration and net wagering activity, giving you accurate, real-time information to inform your decisions.
Our customer support team is trained to recognise signs of problem gambling and to refer Players to appropriate resources. Reach us at [email protected] — our team responds seven days a week.
1. Age Restriction Policy
When you register an ek 999 account, you are required to declare that you are at least 18 years of age. This declaration is followed by an identity verification process in which you must submit a valid government-issued photo ID — such as your Bangladesh National Identity Card (NID) or passport — along with proof of your date of birth. Accounts that cannot be verified are suspended until valid documents are provided.
If ek 999 has reasonable grounds to suspect that a registered Player is under the age of 18, we reserve the right to suspend that account immediately, freeze all funds, and conduct a full age verification review before any further action is taken. Any winnings accrued by an underage Player will be forfeited in accordance with our Terms & Conditions.
Parents and guardians in Bangladesh who are concerned about minors accessing online gaming sites are encouraged to use third-party parental control software to restrict access to gambling platforms on shared or household devices. ek 999 fully supports these efforts and recommends tools such as Net Nanny, Bark, or built-in parental controls available on Android and iOS devices.
2. Understanding Problem Gambling
The vast majority of people who play casino games or bet on cricket, kabaddi, and football do so recreationally — as a form of entertainment with a defined budget and a clear sense of perspective. For a smaller number of people, however, gambling can develop into a compulsive behaviour that negatively affects finances, relationships, mental health, and daily responsibilities. This is known as problem gambling or gambling disorder.
ek 999 recognises that online gaming platforms — with their convenience and 24/7 availability — carry a heightened responsibility to promote healthy play behaviour. We take that responsibility seriously. Gambling should always be viewed as a form of paid entertainment, never as a strategy for generating income, recovering debt, or solving financial difficulties. The house always maintains a statistical advantage over time, and no system, strategy, or pattern of betting can guarantee consistent wins.
Problem gambling does not develop overnight, and it does not affect only those who gamble frequently or for high stakes. It can affect Players of any background, income level, or experience. Understanding the early warning signs and knowing where to turn for help are the two most effective tools available to anyone concerned about their own relationship with gambling.
3. Our Responsible Gaming Tools
ek 999 provides a comprehensive suite of responsible gaming tools that every registered Player can access at any time via their account settings. These tools are free to use, take effect immediately (or with a short processing period for increases), and are designed to give you meaningful control over how and how much you play.
Set a maximum amount you can deposit per day, per week, or per month. Reductions take effect instantly. Increases require a 24-hour cooling-off period before they apply, giving you time to reconsider.
Define the maximum amount you are willing to lose across a defined time window. Once your loss limit is reached, your account is automatically restricted from placing further wagers until the period resets.
Choose how long each gaming session can last. When your limit is reached, ek 999 will display a reminder and, if you choose, automatically log you out of your account to end the session.
Take a short break of between 24 hours and 6 weeks. During a cool-off period, you cannot log in or place bets, but your account remains intact and your balance is preserved for when you return.
Receive in-session pop-up alerts at intervals you choose (e.g., every 30 or 60 minutes) that display your total play time, net bet amount, and current balance — keeping you fully informed throughout your session.
Choose to stop receiving promotional emails, SMS messages, and bonus notifications. Opting out of marketing removes any additional temptation to play during a period when you are trying to reduce your activity.
To access these tools, log in to your ek 999 account and navigate to Account Settings → Responsible Gaming. If you cannot find the settings you need, or if you would like our team to apply a limit on your behalf, contact [email protected] and we will action your request promptly.
4. Self-Exclusion Programme
Self-exclusion is the strongest tool available to Players who feel they need a significant break from gambling. When you self-exclude from ek 999, your account is fully locked — you cannot log in, deposit, withdraw, or place bets for the duration of your chosen exclusion period. All promotional communications are also suspended for the duration.
Available Self-Exclusion Periods
- 30-day exclusion: A one-month break, suitable for Players who want a defined short-term pause to reassess their habits.
- 90-day exclusion: A three-month break that provides a longer period of distance from the platform.
- 6-month exclusion: A six-month break recommended for Players who have experienced noticeable difficulties managing their gambling.
- 12-month exclusion: A full-year exclusion for Players who need an extended period of recovery and distance.
- Permanent exclusion: A permanent closure of your ek 999 account with no option to reopen it. This is the most serious step and is irreversible.
How to Request Self-Exclusion
Navigate to Account Settings and select the Responsible Gaming tab from the menu.
Choose your preferred exclusion duration from the available options listed above.
You will be asked to confirm your decision. Once confirmed, the exclusion takes effect within 24 hours. Your account is locked and you will receive a confirmation email.
If you need immediate assistance or cannot access account settings, email [email protected] with the subject line "Self-Exclusion Request" and we will process it within 4 hours.
5. Deposit and Time Limits
Setting financial limits is one of the most effective ways to keep gambling within your entertainment budget. ek 999 strongly encourages all Players to set a deposit limit when they first register — even if it is set generously, having a formal ceiling in place creates a natural decision point when you approach it.
How Deposit Limits Work
Deposit limits on ek 999 can be set on three time frames: daily (rolling 24-hour period), weekly (rolling 7-day period), and monthly (rolling 30-day period). You can set limits in Bangladeshi Taka (BDT) to match your household budget. For example, a Player might set a monthly deposit limit of ৳5,000 to ensure that their gaming spend never exceeds a defined portion of their discretionary income.
Whenever you request a reduction to an existing deposit limit, the new lower limit applies instantly — we never delay a reduction. Requests to increase a limit are subject to a mandatory 24-hour cooling-off period before they take effect. This intentional friction is designed to give you a chance to reconsider increases made in the heat of the moment.
How Session Time Limits Work
Time limits allow you to define the maximum length of a single gaming session. You can set a limit of anywhere between 15 minutes and 8 hours. When the limit is reached, ek 999 will display a clearly visible notification. You can choose to have the system automatically log you out at that point, or simply use the notification as a prompt to make a conscious decision about whether to continue.
Research consistently shows that players who take regular breaks make more considered betting decisions. Even a five-minute break between sessions can meaningfully improve your ability to stay within your intended budget and maintain enjoyment.
6. Warning Signs to Watch For
Problem gambling often develops gradually. The following warning signs may indicate that gambling is starting to have a negative impact on your life. If you recognise several of these in yourself — or in someone you care about — it is important to seek help promptly. Acknowledging the issue early leads to significantly better outcomes.
Gambling with money set aside for essential expenses such as rent, food, utility bills, or loan repayments.
Chasing losses — continuing to gamble in an attempt to win back money that has already been lost.
Feeling restless, irritable, or anxious when you are not gambling, or when you try to reduce or stop.
Lying to family members, friends, or colleagues about the amount of time or money you spend gambling.
Borrowing money — from family, friends, or via mobile financial services like bKash — specifically to fund gambling activity.
Neglecting work, study, family responsibilities, or personal health in favour of gambling sessions.
Needing to gamble with progressively larger amounts to experience the same level of excitement or satisfaction.
Failed repeated attempts to control, cut back, or stop gambling on your own without professional support.
Recognising these signs is a sign of self-awareness, not weakness. If any of these descriptions feel relevant to your situation, please use the self-exclusion tool described in Section 4, or contact our support team at [email protected]. You do not need to be in crisis to ask for help.
7. Protecting Minors
ek 999 is wholly committed to preventing underage access to online gambling. In addition to our mandatory age verification process at registration, we ask all adult Players who share devices with children or teenagers to take the following precautions:
- Never share your ek 999 login credentials — your username and password should be kept private, even from close family members.
- Log out after every session on any device that minors can access, including smartphones, tablets, and shared home computers.
- Use device-level parental controls to block access to gambling websites. Both Android and iOS operating systems include built-in screen time and content restriction tools.
- Avoid saving passwords in browser autofill on shared devices. Use a dedicated private browser profile or incognito mode if you wish to keep your gaming private.
- Talk to young people in your household about the risks of gambling and why it is restricted to adults.
If you discover that a minor has accessed your ek 999 account, please notify us immediately at [email protected]. We will suspend the account, conduct a full review, and work with you to secure access going forward. The safety of young people is a non-negotiable priority for our platform.
8. Support and External Resources
If gambling is causing you distress, financial difficulty, or relationship problems, please know that help is available. You do not need to face this alone. ek 999's support team is a first point of contact, and we can also refer you to specialist resources that offer confidential, professional guidance.
Contact ek 999 Support
Our dedicated responsible gaming team is available seven days a week to help you access tools, apply limits, process self-exclusion requests, or simply have a confidential conversation about your situation. We respond to all responsible gaming enquiries within 4 hours.
[email protected]Self-Assessment Questions
Not sure whether your gambling habits are a cause for concern? The following questions — adapted from internationally recognised problem gambling screening tools — can help you reflect honestly on your relationship with gambling. Answer yes or no to each:
If you answered yes to two or more of the questions above, we encourage you to contact ek 999 support, activate a self-exclusion or cool-off period, and consider speaking with a mental health professional or counsellor. Answering honestly is the first and most important step.
Guidance for Friends and Family
Problem gambling affects not only the individual but also the people close to them. If someone in your life — a family member, friend, or colleague — is showing signs of problem gambling, the most helpful things you can do are: listen without judgment, encourage them to seek support, and avoid enabling their gambling by lending money. If the situation is causing you distress, seeking your own support from a counsellor or trusted community leader is equally valid.
Enjoy ek 999 — Bangladesh's Trusted Online Casino
Armed with the right knowledge and tools, gaming at ek 999 can be a fun, rewarding, and fully controlled experience. Explore our games, read our FAQ, or head to the ek 999 Casino — and always remember to play within your limits.