Privacy Policy — How ek 999 Protects Your Data
At ek 999, your privacy is taken seriously. This Privacy Policy explains exactly what personal information we collect when you use Bangladesh's trusted online casino, why we collect it, how it is stored and protected, and the rights you hold over your own data. Read this document carefully before creating an account.
What This Privacy Policy Covers
The following six areas summarise the core commitments ek 999 makes regarding your personal information. Each area is explained in full legal detail in the sections below.
We collect only the information necessary to provide you with a safe, verified, and personalised experience on the ek 999 Platform — including identity, contact, and payment details.
Your data is processed strictly for account management, transaction processing, fraud prevention, regulatory compliance, and improving the ek 999 Platform experience.
ek 999 uses essential and analytical cookies to ensure the Platform functions correctly and to understand how Players navigate the site. You can manage cookie preferences at any time.
We do not sell your personal data to any third party. Limited sharing occurs only with trusted payment processors, identity verification providers, and where required by law.
All data transmitted between your device and ek 999 servers is protected by 256-bit SSL encryption. Financial data is handled through isolated, PCI-compliant payment channels.
As an ek 999 Player, you hold clear rights over your personal data — including the right to access, correct, port, restrict, or request deletion of information we hold about you.
1. Information We Collect
When you register an Account on the ek 999 Platform, interact with our games, or contact our support team, we collect certain categories of personal information. We collect only the minimum data necessary to deliver a secure, compliant, and high-quality service to Players across Bangladesh.
1.1 Information You Provide Directly
The following data is collected at the point of registration, during KYC verification, or when you interact with the Platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, NID / passport number, photograph | Age verification (18+), KYC compliance, account security |
| Contact Data | Mobile number, email address, residential address (district, city) | Account communications, support correspondence, transaction alerts |
| Financial Data | bKash / Nagad / Rocket account numbers, bank account details, transaction history | Processing deposits and withdrawals, fraud prevention |
| Account Data | Username, encrypted password, account preferences, responsible gaming settings | Account access, personalisation, self-exclusion management |
| Support Data | Content of support messages, complaint details, live chat transcripts | Resolving queries, improving customer service quality |
1.2 Information Collected Automatically
When you access the ek 999 Platform, certain technical data is collected automatically by our servers and analytics systems:
- Device and Browser Data: Device type (mobile, desktop, tablet), operating system, browser type and version, screen resolution.
- Network Data: IP address, approximate geographic location (city-level, derived from IP), internet service provider.
- Usage Data: Pages visited, games played, bet amounts, session duration, click patterns, navigation paths within the Platform.
- Transaction Logs: Timestamped records of all deposits, withdrawals, bonus activations, and wager placements associated with your Account.
1.3 Information from Third Parties
In limited circumstances, ek 999 may receive data about you from trusted third-party sources, including:
- Identity and age-verification providers used to confirm the authenticity of the documents you submit during KYC.
- Payment processors (bKash, Nagad, Rocket, Upay, and partner banks) who confirm the status and ownership of transactions.
- Fraud-detection and anti-money-laundering (AML) screening services that flag high-risk account activity.
2. How We Use Your Data
ek 999 processes your personal data only for clearly defined, legitimate purposes. We do not use your data in any way that is inconsistent with the purposes described in this section. The table below maps each processing activity to its legal basis and operational purpose.
| Processing Activity | Legal Basis |
|---|---|
| Registering and managing your Account | Performance of contract between ek 999 and the Player |
| Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer | Performance of contract; compliance with financial regulations |
| Verifying your identity and age (KYC) | Legal obligation; legitimate interest in preventing underage access |
| Detecting and preventing fraud, money laundering, and account abuse | Legal obligation; legitimate interest in platform integrity |
| Sending transactional communications (deposit confirmations, withdrawal alerts, security notices) | Performance of contract; legitimate interest in account transparency |
| Sending promotional communications (bonus offers, cricket promotions, seasonal campaigns) | Consent — you may withdraw at any time via Account settings |
| Providing responsible gaming tools (deposit limits, self-exclusion, session reminders) | Legitimate interest in Player welfare; compliance with responsible gaming standards |
| Analysing Platform usage to improve game selection, interface design, and performance | Legitimate interest in improving the service |
| Responding to customer support enquiries and resolving disputes | Performance of contract; legitimate interest in service quality |
2.1 Marketing Communications
If you have consented to receive marketing communications from ek 999, we may contact you via email or SMS with information about new games, promotions, BPL cricket betting offers, Eid bonuses, and other seasonal campaigns relevant to the Bangladesh market. You may withdraw your marketing consent at any time by updating your notification preferences within Account settings or by emailing [email protected]. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out prior to withdrawal.
2.2 Automated Decision-Making
ek 999 uses automated systems to detect unusual account activity, including patterns consistent with bonus abuse, multi-accounting, or money-laundering behaviour. Where an automated system flags an Account for review, a human member of the ek 999 compliance team will assess the case before any consequential action (such as account suspension) is taken. You have the right to request human review of any decision that significantly affects your Account.
3. Cookies and Tracking Technologies
ek 999 uses cookies and similar tracking technologies (including web beacons and local storage) to ensure the Platform functions correctly, to remember your preferences, and to understand how Players use the site so that we can continue to improve it.
3.1 Types of Cookies We Use
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Maintain your session, keep you logged in, remember your responsible gaming settings, and ensure secure payment flows. These are essential for the Platform to function. | No — essential for Platform operation |
| Functional | Remember your language preference (English), display currency (BDT), and layout choices to provide a personalised experience. | Yes — disabling reduces personalisation |
| Analytical | Collect anonymised usage data (pages visited, session duration, game engagement) to help ek 999 understand Platform performance and improve the user experience. | Yes — via cookie preference centre |
| Security | Detect and prevent fraudulent login attempts, bot activity, and account takeover. These cookies are linked to our fraud-prevention systems. | No — required for account security |
3.2 Managing Your Cookie Preferences
You can manage non-essential cookies at any time through your browser settings. Most modern browsers allow you to block or delete cookies via the privacy or security section of the browser's settings menu. Please note that disabling strictly necessary or security cookies may impair your ability to log in, complete transactions, or access certain features of the ek 999 Platform.
4. Data Sharing and Disclosure
ek 999 does not sell, rent, or trade your personal data to any third party. We share your information only in the limited circumstances described below, and only with parties who are contractually bound to protect it to the same standard that we apply internally.
4.1 Trusted Service Providers
We work with a small number of trusted third-party service providers who process data on our behalf in order to deliver the ek 999 service. These include:
- Payment Processors: bKash, Nagad, Rocket, Upay, and partner banks (Dutch-Bangla Bank, City Bank, BRAC Bank) receive transaction data necessary to execute your deposits and withdrawals. These providers operate under their own privacy and security frameworks.
- Identity Verification Providers: Third-party KYC services receive copies of the identity documents you submit to verify your name, age, and nationality for compliance purposes.
- Fraud Prevention and AML Screening: We use industry-standard tools to screen transactions and account behaviour against known fraud and money-laundering patterns. These tools receive anonymised or pseudonymised data where possible.
- Platform Technology Providers: Game content providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Spribe, and Ezugi) may receive a session token and anonymised Player identifier when you launch their games. They do not receive your full name, financial details, or contact information.
- Customer Support Tools: Our support ticketing system stores the content of your support interactions to enable our team to resolve queries effectively and maintain service quality records.
4.2 Legal Disclosures
ek 999 may disclose your personal data to government bodies, law enforcement agencies, or regulatory authorities in Bangladesh where we are legally required to do so — for example, in response to a court order, a lawful request from a financial intelligence unit, or an investigation into suspected criminal activity. We will notify you of any such disclosure where we are legally permitted to do so.
4.3 Business Transfers
In the event that ek 999 undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer via the email address registered to your Account, and the acquiring entity will be required to honour this Privacy Policy or provide you with a materially equivalent level of protection.
5. Data Retention and Storage
ek 999 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of Account plus 5 years after closure | Regulatory compliance, dispute resolution |
| KYC and identity documents | Duration of Account plus 5 years after closure | Anti-money-laundering legal requirements |
| Financial transaction records | 7 years from the date of each transaction | Financial record-keeping obligations |
| Support correspondence | 3 years from the date of last interaction | Service quality, dispute evidence |
| Analytical and usage data | 24 months, then anonymised or deleted | Platform improvement, anonymised after retention period |
| Marketing consent records | Until consent is withdrawn, plus 2 years | Proof of lawful marketing basis |
5.1 Data Storage Location
All personal data collected from ek 999 Players is stored on secure servers. We take all reasonable technical and organisational steps to ensure that your data is protected against unauthorised access, accidental loss, destruction, or disclosure, regardless of the physical location of the server infrastructure used to deliver the Platform.
5.2 Data Deletion Requests
If you wish to request deletion of your personal data, you may do so by contacting our support team at [email protected]. Please note that we may be legally required to retain certain categories of data (particularly financial transaction records and KYC documents) for the periods set out above, even after your Account has been closed. In such cases, we will confirm in writing which data has been deleted and which must be retained, along with the legal basis for retention.
6. Your Privacy Rights
As a Player on the ek 999 Platform, you hold the following rights with respect to the personal data we hold about you. To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Rights Request". We will respond within 30 days of receiving a valid request.
You may request a copy of all personal data that ek 999 holds about you, including the categories of data, the purposes for which it is processed, and any third parties with whom it has been shared.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update most Account details directly via your Account settings.
You may request that ek 999 delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations described in Section 5.
You may request that we restrict processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
Where processing is based on your consent or on a contractual basis, you may request that we provide your data in a structured, machine-readable format so that it can be transferred to another service provider.
Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
You may object to processing of your personal data where ek 999 relies on legitimate interests as its legal basis. We will assess your objection and cease processing unless we have compelling legitimate grounds that override your interests.
You have the right to request human review of any automated decision that significantly affects your Account, such as a suspension triggered by our fraud-detection systems.
7. Security Measures
ek 999 employs a multi-layered security architecture to protect your personal and financial data against unauthorised access, disclosure, alteration, and destruction. Our security programme includes the following measures:
- 256-bit SSL / TLS Encryption: All data transmitted between your browser or mobile device and the ek 999 servers is encrypted using industry-standard TLS (Transport Layer Security) protocols. This prevents interception of your data in transit.
- Password Hashing: Account passwords are never stored in plain text. We use strong cryptographic hashing algorithms to store password data, meaning that even internal team members cannot access your password.
- Access Controls: Access to Player personal data within ek 999's internal systems is restricted on a strict need-to-know basis. Only authorised personnel with a legitimate operational requirement can access Account data.
- Fraud Monitoring: Our automated fraud-detection systems continuously monitor Account activity for patterns associated with unauthorised access, credential stuffing, bonus abuse, and financial crime.
- Secure Payment Channels: Financial data (bKash numbers, bank account details) is processed through isolated payment modules that are segregated from the general Platform architecture. This data is never stored in our primary application database.
- Regular Security Reviews: The ek 999 Platform undergoes periodic security assessments to identify and remediate vulnerabilities before they can be exploited.
8. Contact and Policy Updates
8.1 Contacting ek 999 About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which ek 999 processes your personal data, please contact our support team using the following details:
Email: [email protected]
Response time: We aim to respond to all privacy-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6).
Languages accepted: English
When submitting a privacy rights request, please include your registered Account username and a brief description of your request in the email subject line to help us process it efficiently.
8.2 Updates to This Privacy Policy
ek 999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When we make material changes to this Policy, we will notify registered Players via the email address associated with their Account and update the "Effective Date" shown at the top of this page.
The most current version of this Privacy Policy will always be available at ek-999.app/privacy-policy. We encourage you to review this page periodically. Your continued use of the ek 999 Platform after any published amendment constitutes your acceptance of the updated Privacy Policy.
Explore ek 999 — Bangladesh's Trusted Online Casino
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